Customer fill a wrong shipping address/size or color
Refund policy
Full refund+compensation of 10% product price
The product is out of stock
If customer place an order, but the product is out of stock and we haven't noticed customer in advance.
Replace or full refund
Hellsea Tattoo and Boutique provides comprehensive after-sales service and bears the loss for the following circumstances:
Circumstances :
- Parcel is lost during shipping
- Logistic is not updated for 30 days.
Compensation : Replace or full refund (no returns)
Full refund or shipping fee refund
Cancel Orders
1.Due to the particularity and uniqueness of print-on-demand products, once production is confirmed, all raw materials will be put into production and are irreversible. Hellsea will issue a full refund if a print-on-demand product is cancelled prior to production.
2.If print on demand products are already in production, only the shipping fee will be refunded.
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. And the customer should provide the shipping list and order number. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense.
No replace or Refund
All claims are submitted over two weeks after the product had been received.
Damaged or deformed product--- Product is damaged or deformed by customers
Wrong or insufficient recipient information---The parcel cannot be delivered properly due to the wrong or insufficient recipient information provided by customers
Parcel unsigned issue--- Under normal logistics conditions, Customers do not sign for parcel due to personal reasons
The logistics stagnation caused by political movement/natural disaster risk/military control/warfare and force majeure factors is not within the scope of responsibility.
- For help or other questions, please contact hellsea.tattoo@gmail.com, or text +1-832-849-8399 via whats app.